The Concept Of Total Quality Management Discussion Paper
PlusGate Ltd. manufactures the specific, named product you have chosen and has dominated the market for the past 20 years in Mauritius for the product. In recent years, however, PlusGate Ltd has seen a steady fall in its market share. The Board of Directors fears this trend will eventually cost the organisation its leading market position and has decided to adopt total quality management (TQM) to improve its performance and maintain its position. You have been appointed as a TQM consultant to lead PlusGate’s adoption and implementation of TQM. Prepare a report for the Board of Directors covering the following:
1. The concept of TQM, techniques and benefits of TQM and how TQM can be applied to improve the organisation’s performance.
This solution was written by a subject matter expert. It’s designed to help students like you learn core concepts.
Total quality management (TQM) is a management approach that aims to continuously improve the quality of products, processes, and services by involving all employees in a continuous process of identifying and eliminating defects. TQM involves the use of various techniques and tools to identify and eliminate sources of variability and error in order to consistently meet or exceed customer requirements and expectations. The Concept Of Total Quality Management Discussion Paper
- Explanation for step 1
Some key techniques and tools used in TQM include:
Continuous improvement: This involves regularly reviewing processes and identifying opportunities for improvement, then implementing those improvements.
Six Sigma: This is a data-driven approach to identifying and eliminating defects in processes. It uses statistical analysis to identify sources of variability and error, and then implements solutions to eliminate those defects.
Lean manufacturing: This is a production methodology that aims to eliminate waste and increase efficiency by streamlining processes and eliminating unnecessary steps.
- Explanation for step 2
Customer focus: This involves continuously gathering and analyzing customer feedback in order to understand their needs and expectations, and then using that information to improve products and services.
Benefits of TQM include improved customer satisfaction, increased efficiency and productivity, reduced defects and errors, and increased profitability.
To implement TQM in Plus Gate, the following steps can be taken: The Concept Of Total Quality Management Discussion Paper
Establish a TQM team: This team should be responsible for leading the TQM implementation effort and should include representatives from all levels of the organization.
Identify key processes: The TQM team should identify the key processes that drive the organization’s performance and that are most critical to customer satisfaction.
Analyze and improve processes: Using tools such as Six Sigma and lean manufacturing, the TQM team should analyze these key processes in order to identify sources of variability and error, and then implement improvements to eliminate those defects.
- Explanation for step 3
Involve employees: TQM requires the participation of all employees in the continuous improvement process. Training should be provided to ensure that employees have the skills and knowledge needed to identify and eliminate defects.
Gather and analyze customer feedback: Customer feedback is critical to understanding customer needs and expectations, and should be regularly gathered and analyzed in order to identify opportunities for improvement
By following these steps and continuously improving its processes and products, Plus Gate can improve its performance and maintain its market position The Concept Of Total Quality Management Discussion Paper