The Care Disparities Discussion Paper
You are a Nurse Practitioner in a Hospital Affiliated clinic, and both the hospital and clinic are accredited by the Joint Commission. The clinic is having its monthly meeting of care providers. The major agenda item is a recent assessment that the clinic completed. The report examined outcomes of care for your clinic’s patients. The assessment evaluated patients overall and by race, age, and diagnosis. The results indicate that there are major disparity problems. The problems include: The Care Disparities Discussion Paper
Forty percent of minority patients do not meet expected outcomes for their diagnosis.
Patient satisfaction for the following groups was below 55% rating: Elderly, African Americans, and Hispanics. Most of the patient identified concerns focused on patient-staff communication and especially patients feeling not listened to respectfully.
The group is also reminded that the hospital’s Joint Commission accreditation process will begin in a month.
Respond to the following questions:
What should the clinic as a whole do to improve?
What should your specialty clinic (Psych or Family Practice) do to improve?
What steps you do as an individual Nurse Practitioner do to find out if you need to make changes in your patient care of the elderly and minority patients?
Why should these results create a concern about accreditation? The Care Disparities Discussion Paper