Innovation in Healthcare Essay Discussion Paper

Posted on March 30, 2023

Question

1.What does escalation mean in health care? Give an example of escalation policy or process that you came across during your clinical placement last semester or in your regular workplace if applicable.

2.List down 5 behaviors that enhance organizational image in the eyes of the team members, clients and stakeholders.

3.Have you been involved in continuous improvements in your workplace? Give examples to explain your answer? If not research and explain the process for doing continuous improvement?

4.Innovation in healthcare is essential to accommodate the changing needs of community. Give an example of innovation and productivity measures that is implemented on healthcare work processes. (hint: if you do not have an example from workplace, refer to Australian Government Productivity Commission)

5.Each team member is important in a team and has different types of effects and contributions. What are characteristics of a team member that would have a positive effect on the team?

Step 1/2
Ans 1. Escalation in healthcare refers to the process of raising concerns or issue to a higher level of authority when they cannot be resolved at the local level. This is done to ensure that the patient receives appropriate care and that the problem is addressed effectively.
An example of an escalation policy is a system where staff can report patient safety incidents and near misses through a designated reporting system, and the incident are than reviewed by A committee that includes senior clinicians and managers to identify ways to prevent further incidents.

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Ans 2. Behaviors that enhance organization image include:
  • Being professional: souring respect and courtesy towards team members, clients, and stakeholders.
  • Being accountable: taking ownership of one’s responsibilities and following through on commitments.
  • Communicating effectively: listening actively, asking questions and providing clear and concise information.
  • Being proactive: anticipating problems and taking action to prevent them
  • Providing excellent service: going above and beyond to meet the needs of clients and stakeholders.
Step 2/2
Ans 3. Continuous improvement is an ongoing process that involves identifying areas for improvement, developing and implementing solutions, and monitoring the results to ensure that the desired outcomes are achieved. This can be done through various method such as kaizen, Lean six sigma, and total quality management.
Ans 4. An example of an innovation and productivity measure implemented in healthcare work processes is the use of telehealth. Telehealth allows patient to receive medical care remotely, reducing the need for in person appointments and improving access to healthcare services for people in rural and remote areas.
According to the Australian government productivity commission, telehealth has the potential to improve health outcomes, reduce costs, and increase efficiency in the health care system.
Final answer
Ans 5. Characteristics of a team member that would have a positive effect on the team include:
  • Being reliable and dependable
  • Having good communication skills
  • Being open to feedback and willing to learn
  • Being proactive and taking initiative
  • Being supportive and respectful of other team members
  • Being flexible and adaptable to changing situations
  • Having a positive attitude and a sense of humor      Innovation in Healthcare Essay Discussion Paper

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