Effective Communication Essay Discussion Paper
What communication approach can you use while consulting person, carers and family in relation to the person’s care needs, quality of life, pain and comfort? (PC 1.3, 2.5) (Min 100
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Effective communication leads to better patient care and help in building trust with the patient’s family Effective Communication Essay Discussion Paper
Most families advocate strongly for their loved ones in the hospital. Health care team member should be considerate with the family members.
Few tips such as follows can ensure that healthcare team members build a trusting connection with the patient’s family.
1. Listening with patience : It is important to healthcare person
should listen to family members patiently so that you
can create a trust into their minds.
2. Being mindful of body language : Verbal communication is only
half communication. Non verbal cues are just as important such
as body language or the tone of the voice that gives away lot of
3. Actively listen at the next level : When family members express
their concerns and questions, a healthcare team member should
summerize what has been said and repeat it to show that he was
listening activelyin the first place and understands them Effective Communication Essay Discussion Paper
4. Following patient’s privacy rule : It is important to know that
privacy of patient is maintained at any cost. Healthcare team
members can share medical information with only those family
members who are involved when treating the patient or in the
process of payment, only if the patient allows.
5. Honesty is the key : No matter how worried , concerned or
emotional a patient’s family is, it is good to always be honest
about the patient’s medical condition.
6. Communication with family member made easy : Although patient’s condition is serious but it is necessary to communicate the information appropriately with the family members without any reactions. Sometimes you are busy with other patient still keep cool and communicate with the family members.
That is how the healthcare person should deal calm and quietly with the members of the family Effective Communication Essay Discussion Paper