Adoption And Implementation Of Total Quality Management
Question
Plus Gate Ltd. manufactures the specific, named product you have chosen and has dominated the market for the past 20 years in Mauritius for the product. In recent years, however, Plus Gate Ltd has seen a steady fall in its market share. The Board of Directors fears this trend will eventually cost the organisation its leading market position and has decided to adopt total quality management (TQM) to improve its performance and maintain its position. You have been appointed as a TQM consultant to lead Plus Gate’s adoption and implementation of TQM. Prepare a report for the Board of Directors covering the following:
1.The concepts and techniques of lean production and Six Sigma and how they can be applied to improve the organisation’s performance. Adoption And Implementation Of Total Quality Management
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Expert Answer
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Total Quality Management (TQM) is a management approach that aims to continuously improve the quality of products and processes through the involvement of all employees in the organization.
Lean production and Six Sigma are two concepts and techniques that can be applied within a TQM framework to improve an organization’s performance.
Lean production is a production approach that aims to minimize waste and maximize value by eliminating non-value-adding activities, streamlining processes, and continuously improving efficiency Adoption And Implementation Of Total Quality Management
In lean production, the focus is on maximizing the value of the product or service for the customer while minimizing waste and unnecessary costs. To implement lean production, an organization can use tools and techniques such as value stream mapping, 5S (Sort, Set in Order, Shine, Standardize, Sustain), and Kanban systems.
These tools and techniques can help identify and eliminate waste, reduce lead times, and improve flow and efficiency in the production process.
Six Sigma is a methodology for improving quality and reducing defects in a process. It is based on data-driven decision making and aims to eliminate defects by identifying and addressing the root causes of errors. Six Sigma uses a set of tools and techniques, such as DMAIC (Define, Measure, Analyze, Improve, Control), to identify and eliminate defects and improve the overall performance of a process.
- Explanation for step 1
Both lean production and Six Sigma can be applied to improve the performance of Plus Gate Ltd.:
By implementing lean production techniques, the organization can streamline its production process and eliminate waste, leading to improved efficiency and reduced costs. Six Sigma can be used to identify and address the root causes of defects and improve the overall quality of the organization’s products.
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To effectively implement TQM, it is important for Plus Gate Ltd to involve all employees in the process and to establish a culture of continuous improvement.
Final answer
This can be achieved through the use of TQM tools such as process mapping, root cause analysis, and customer feedback systems. By adopting a TQM approach and implementing lean production and Six Sigma techniques, Plus Gate Ltd can improve its performance, maintain its market position, and achieve long-term success. Adoption And Implementation Of Total Quality Management